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Reviewing Third Party Vendor Service Contracts

November 14, 2016

Authors

Jerry Blanchard

Reviewing Third Party Vendor Service Contracts

November 14, 2016

by: Jerry Blanchard

OLYMPUS DIGITAL CAMERAManaging third party vendor relationships has always been an important function in banks. More recently it has become a hot topic for state and federal financial bank regulators.

As a result, we have compiled our Seven Part Guide on reviewing third party vendor service contracts into one article.  A checklist for reviewing third party vendor contracts is included in the article, and also available separately.

The analysis covers typical elements that should be found in any third party vendor contract, including provisions on the nature of services to be provided, the location where the word is to be performed, breach and termination, as well as provisions related to the potential outbreak of zombies.

Reviewing Third Party Vendor Service Contracts

Checklist for Vendor Service Contracts

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Reduce Potential ADA Liability by Making ATMs and Websites Accessible

October 25, 2016

Authors

Merrit Jones and Marcy Bergman

Reduce Potential ADA Liability by Making ATMs and Websites Accessible

October 25, 2016

by: Merrit Jones and Marcy Bergman

Banks and credit unions are among the most recent targets of a wave of demand letters and lawsuits alleging violation of the Americans With Disabilities Act of 1990 (the “ADA”). The most common allegations concern inaccessible ATMs and websites, despite the fact that the ADA and its implementing regulations do not yet address website accessibility.

Title III of the ADA prohibits discrimination against individuals “on the basis of disability in the full and equal enjoyment of the goods, services, facilities, privileges, advantages or accommodations of any place of public accommodation,” 42 U.S.C. § 12182(a), which includes banks and credit unions.

In 2010, the federal regulations implementing the ADA were revised, and expressly addressed ATMs for the first time. Banks and credit unions were given until March 2012 to become fully compliant, and most litigation targeted institutions that failed to comply by that date.

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Pointers for Bank Recipients of Demand Letters Asserting ADA Non-Compliance

October 18, 2016

Authors

Jerry Blanchard and Dan Wheeler

Pointers for Bank Recipients of Demand Letters Asserting ADA Non-Compliance

October 18, 2016

by: Jerry Blanchard and Dan Wheeler

Community banks have recently been on the receiving end of demand letters from plaintiffs law firms alleging that the banks’ websites are in violation of the Americans With Disabilities Act of 1990 (the “ADA”).  Interestingly, there are currently no specific federal standards for websites under the ADA. The Department of Justice (“DOJ”) is in the process of developing regulations for website accessibility, but has announced it will not finalize these regulations until 2018 at the earliest. Even so, the DOJ has emphasized that businesses should make websites accessible to the disabled. While the regulations are being developed, many businesses have been applying the Web Content Accessibility Guidelines (WCAG) 2.0 Level AA with the understanding that the DOJ has made clear that it considers a website accessible if it complies with these guidelines.

When a bank receives a demand letter the first thing they need to do is hire counsel to advise them

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Part 7 of Reviewing Third Party Vendor Service Contracts, a Seven Part Guide

October 12, 2016

Authors

Jerry Blanchard

Part 7 of Reviewing Third Party Vendor Service Contracts, a Seven Part Guide

October 12, 2016

by: Jerry Blanchard

This is part 7 of a Seven Part Guide to reviewing vendor contracts. Part 1 can be found here, and other parts can be found here.

Indemnification. Indemnification provisions in a third party services contract can be hotly contested. There is no question that banks should include indemnification clauses that specify the extent to which the bank will be protected from claims arising out of the failure of the vendor to perform, including failure of the vendor to obtain any necessary intellectual property licenses. Not surprisingly, they can be one of the most difficult provisions to reach an agreement on.

In its simplest terms, indemnification constitutes an agreement to allocate certain risks of loss among the parties. It is analogous to a guaranty but just like a guaranty, the fact that you have one does not insure a party that they will in fact be protected from loss.

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Part 6 of Reviewing Third Party Vendor Service Contracts, a Seven Part Guide

October 4, 2016

Authors

Jerry Blanchard

Part 6 of Reviewing Third Party Vendor Service Contracts, a Seven Part Guide

October 4, 2016

by: Jerry Blanchard

This is part 6 of a Seven Part Guide to reviewing vendor contracts. Part 1 can be found here, and other parts can be found here.

Ownership of Trademarks, Copyrights, Patents and Other Trade secrets, Source Code escrow Agreements. Typically, each party should own its pre-existing materials and derivative works thereof and materials developed by the parties or their contractors individually and outside of the contract, and each party should provide the other with licenses to its materials necessary to receive or provide the services during the term.  The contract should include intellectual property provisions that clearly define each party’s intellectual property rights for their pre-existing materials and materials developed as part of the contract.

Does the vendor currently own or have the right to use all of the patents, trademarks, copyrights, etc., needed to provide the services under the contract or are they using intellectual property assets

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Part 5 of Reviewing Third Party Vendor Service Contracts, a Seven Part Guide

September 29, 2016

Authors

Jerry Blanchard

Part 5 of Reviewing Third Party Vendor Service Contracts, a Seven Part Guide

September 29, 2016

by: Jerry Blanchard

This is part 5 of a Seven Part Guide to reviewing vendor contracts. Part 1 can be found here, and other parts can be found here.

Vendor Notice Requirements

Business -Strategic Changes. There are several categories of events the bank will want to be notified about.  The first involves things like significant strategic business changes, such as mergers, acquisitions, joint ventures, divestitures, or other business activities that could affect the activities involved. In certain instances the bank may want the ability to terminate the contract if the vendor merges with another company or if there is a change in control. Similar to a loan transaction, the bank has “underwritten” the vendor. Bank officers have has met the vendor’s senior management and are comfortable with the general direction of its business. A merger or change of control may change the strategic direction of the vendor and the

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Part 4 of Reviewing Third Party Vendor Service Contracts, a Seven Part Guide

September 20, 2016

Authors

Jerry Blanchard

Part 4 of Reviewing Third Party Vendor Service Contracts, a Seven Part Guide

September 20, 2016

by: Jerry Blanchard

This is part 4 of a Seven Part Guide to reviewing vendor contracts. Part 1 can be found here, and other parts can be found here.

Services level. Services levels should be defined. For example, are the service to be made available 24/7 365 days a year or are they only needed during normal business hours. When the services involve some type of software or online technology, what is the minimum amount of   “uptime” required? Depending on the services involved, uptime might be 99.9%, for example.  vendors will understandably push back on that figure and might suggest 98%. The right figure need not be either one of those numbers and is dependent on the type of service being provided and its criticality to the bank’s delivery of services to its customers. To the extent there is planned downtime for things such as software updates it should occur during

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Part 3 of Reviewing Third Party Vendor Service Contracts, a Seven Part Guide

September 13, 2016

Authors

Jerry Blanchard

Part 3 of Reviewing Third Party Vendor Service Contracts, a Seven Part Guide

September 13, 2016

by: Jerry Blanchard

This is part 3 of a Seven Part Guide to reviewing vendor contracts. Part 1 can be found here, and other parts can be found here.

Location of where the work to is to be performed

Domestic locations. Where is the vendor actually performing the work? Will they need physical access to the bank premises or equipment?  Will they be on-site during or after business hours? The contract should reference security policies governing access to the bank’s systems, data (including customer data), facilities, and equipment.  The vendor should be obligated to comply with the security policies when accessing such resources. If the work is being done at the vendor’s office, the bank will want approval rights any change in the location. Depending on the type of services being provided, the bank may also want the contractual right to go to the vendor’s offices to view the

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Part 2 of Reviewing Third Party Vendor Service Contracts, a Seven Part Guide

September 6, 2016

Authors

Jerry Blanchard

Part 2 of Reviewing Third Party Vendor Service Contracts, a Seven Part Guide

September 6, 2016

by: Jerry Blanchard

This is part 2 of a Seven Part Guide to reviewing vendor contracts. Part 1 can be found here, and other parts can be found here.

Recitals.

Some contracts will contain several “WHEREAS” clauses at the inception of the document followed by a recitation of various facts about the parties and what they are trying to accomplish by entering into the contract. From a pure legal standpoint, “WHEREAS” clauses are not required but many parties like to include them to properly set the stage for what is to come afterwards. If they are included, the bank needs to review them, particularly those that describe the parties and the services that the vendor will perform. The recitals provide for an introduction to the parties and provide a high level overview of their agreement. It is a bit like looking at a topographical map and following two streams as

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Reviewing Third Party Vendor Service Contracts, a Seven Part Guide

August 30, 2016

Authors

Jerry Blanchard

Reviewing Third Party Vendor Service Contracts, a Seven Part Guide

August 30, 2016

by: Jerry Blanchard

Introduction

Managing third party vendor relationships has always been an important function in banks. More recently it has become a hot topic for state and federal financial bank regulators. The increasing complexity of what vendors are doing for banks and the related attention to cybersecurity threats all contribute to the greater scrutiny. The 2016 white paper by the OCC, “Supporting Responsible Innovation in the Federal Banking system: An OCC Perspective,” is just one of several guidance documents issued by the federal financial regulators over the past five years that focus to a large extent on third parties providing services and technology to banks. Significantly, some examinations have resulted in the regulators imposing settlements and impose civil money penalties on vendors. Previous to the OCC white paper, the CFPB issued third party guidance in 2012, the FFIEC provided guidance on IT service vendors in 2012 and

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